At Infinity Sauna, we are committed to ensuring your order arrives safely, promptly, and in excellent condition. Please review the details of our shipping process below.
Shipping Areas
- We currently ship only within the United States.
Shipping Costs
- A flat-rate freight shipping fee of $350 applies to all orders.
- Shipping is fulfilled via (Freight Delivery).
Order Processing & Delivery
- Handling Time: Orders are typically processed within 1 business days (Monday–Friday).
- Shipping Time: In-stock items generally ship within 3–5 business days. Transit times may vary based on destination and freight scheduling.
- Delivery Method: All sauna orders are delivered via freight curbside delivery. The carrier will contact you in advance to schedule a delivery appointment.
Order Confirmation & Tracking
- After placing your order, you will receive an order confirmation email.
- Once your order ships, a tracking number will be provided via email.
- If you do not receive tracking information within 6 business days, please contact us at support@infinitysaunas.com.
Receiving & Inspecting Your Order
- Please inspect your shipment immediately upon delivery.
- Any visible damage must be noted on the delivery receipt before signing.
- Report any missing or damaged items within 48 hours of delivery.
Lost or Damaged Shipments
- If your order is lost or arrives damaged, contact us immediately at support@infinitysaunas.com.
- We will assist with claims and provide resolution in accordance with freight carrier policies.
Contact Information
For shipping questions or assistance, you can reach us at:
- Infinity Sauna
- 15442 Ventura Blvd Sherman Oaks, CA 91403 United States
- Phone: (820)-200-4151
- Email: support@infinitysaunas.com
- Hours: Monday–Saturday, 9:00 AM – 6:00 PM EST
